Returns & Refund Policy

Return period

You may request a return within the period stated on the product page or in your order confirmation. If no period is stated, the default is [X] days from delivery. Some items may have a separate checking period — where that applies, it is shown on the listing.

Eligible returns

To be eligible, the item should be:

• In the same condition you received it, with all accessories (such as the charger) included.
• Free of damage caused after delivery, and of liquid damage.
• Reset to factory settings with any passwords, accounts or activation locks removed.
• For new items, in its original packaging where possible.

Not as described or faulty

If an item arrives faulty, damaged in transit, or doesn’t match its listing, contact us within [X] days of delivery with your order number and photos or a short description. We will arrange a repair, replacement or refund as appropriate. This doesn’t affect your rights under consumer law.

Items we can’t accept back

• Items damaged through misuse, accidents or unauthorised repairs.
• Software, licences or digital items once activated.
• [List any other exclusions, e.g. opened consumables or hygiene items.]

How to start a return

1. Email support@truebytetech.com or use our contact page with your order number and the reason for the return.
2. We will confirm whether the return is accepted and how to send the item back.
3. Pack the item securely. Please back up and erase your data first.

Return shipping costs: [state who pays return shipping and in which cases].

Refunds

Once we receive and inspect the item, we will tell you whether the refund is approved. Approved refunds are made to the original payment method, or by bank transfer for cash on delivery orders, within [X] business days. Your bank may take additional time to show the credit.

[State whether any fees apply, e.g. original shipping charges, or remove this line.]

Warranty

Any warranty that applies — manufacturer, store or checking period — is described on the product page and in your order confirmation. Warranty claims follow the terms stated there.

Questions

Email support@truebytetech.com or use our contact page. Please include your order number.