Template — please review and adapt this policy to your business and local law before launch. Highlighted [placeholders] need your details.
This policy explains how TrueByte Tech processes and delivers orders. Delivery times depend on your location and are confirmed after your order is processed.
On this page
Where we deliver
We currently deliver to [countries / regions / cities you deliver to]. Available options for your address are shown at checkout.
Order processing
Orders are processed after they are confirmed. Bank transfer orders are processed once payment is verified. Pre-owned and refurbished items may be given a final check before dispatch. Processing usually takes [X] business days.
Delivery times
Delivery times depend on your location and the courier, and are estimates rather than guarantees. [Give typical delivery times by region, if you want to.]
Shipping costs
Shipping costs are calculated and shown at checkout before you pay. Any free-shipping threshold, if offered, is shown in the cart.
Tracking your order
When your order ships we will email you, including tracking details where the courier provides them. If you have an account, you can also follow the status in My account → Orders.
Cash on delivery
Where cash on delivery is available, please have the exact amount ready. Orders may be cancelled if delivery is refused or the courier cannot reach you after repeated attempts.
Damaged or missing parcels
Please inspect your parcel on arrival. If it’s damaged, or something is missing, contact us within [X] days with your order number and photos so we can help.
Questions
Email support@truebytetech.com or use our contact page.
Still have questions? We’re happy to explain anything on this page.
Contact us